Returns & Warranty

Returns & exchanges

• You can return or exchange items within 7 days of delivery or court pickup.
• Items must be unused, in original condition and packaging, with tags attached.
• Paddles must be unplayed, with protective film and stickers intact.
• Not returnable: balls, grips, socks and other hygiene items once opened, and sale items marked final.

How to return

• Contact us within 7 days with your order details and the reason for the return.
• Bring the item to the courts, or send it back by post. We share the return address when you contact us.
• Return shipping is paid by the customer, unless the item is wrong or arrived damaged.

Refunds

• We inspect returned items within 3 working days of receiving them.
• Approved refunds go back to the original payment method. Your bank may take 5–10 working days to show it.
• Original delivery fees are refunded only if we sent the wrong or a damaged item.
• Wrong or damaged item? Tell us within 48 hours of delivery, with photos, and we will replace or refund it at no cost.

Warranty

• All warranties are provided by the brand that makes the product, under that brand’s own terms and periods.
• BokBok does not provide its own warranty and does not decide warranty claims.
• We help by putting you in contact with the brand and sharing your proof of purchase.
• Normal wear, impact damage, misuse and cosmetic marks are usually not covered by brand warranties.

BokBok Pickleball & Cafe

4 pickleball courts in Pa Daet, Chiang Mai, plus a cafe, coaching, open play and a pickleball paddle shop (Luzz, JOOLA, Cannon2) with demo paddles to try.

Address: 98 Moo 3, Pa Daet, Mueang District, Chiang Mai 50100, Thailand

Phone: 092 237 3568 (+66922373568)

Hours: Open daily 07:00–22:00

Open play ฿120 · Courts from ฿200 · Coaching from ฿300/hr · Book a court or coach